bso118 is committed to promoting safe, enjoyable gaming and preventing problem gambling
At bso118, we believe that online gambling should be a form of entertainment—an exciting, enjoyable leisure activity that adds excitement to watching BRI Liga 1 football matches, following your favorite EPL clubs, or testing your luck at premium casino games. However, we also recognize that for some individuals, gambling can become problematic and lead to negative consequences affecting personal relationships, financial stability, mental health, and overall quality of life.
Responsible gaming is not just a regulatory obligation for bso118; it is a core value embedded in everything we do. We are committed to providing Indonesian players aged 21 and above with a safe, transparent, and controlled gaming environment where entertainment remains the primary focus. Our responsible gaming program includes comprehensive player protection tools, educational resources, staff training, and partnerships with professional problem gambling support organizations.
This page outlines the practical tools, resources, and support mechanisms available to all bso118 players. Whether you are setting preventive limits to maintain control, recognizing early warning signs in yourself or a loved one, or seeking help for an existing gambling problem, bso118 is here to support you every step of the way.
Warning: Gambling should never be viewed as a way to make money, solve financial problems, or escape from personal difficulties. If you find yourself chasing losses, lying about your gambling, borrowing money to gamble, or feeling that gambling is negatively impacting your life, please seek help immediately.
bso118 strictly prohibits underage gambling. Indonesian law and our operating license require that all players be at least 21 years of age to create an account, deposit funds, or place bets on our platform. This age restriction exists because research consistently demonstrates that individuals under 21 are at significantly higher risk of developing gambling-related problems and lack the emotional maturity and financial independence to gamble responsibly.
During account registration and before processing your first withdrawal, bso118 conducts mandatory Know Your Customer (KYC) identity verification. You will be required to submit a valid Indonesian national identity card (KTP), passport, or other government-issued photo identification that clearly displays your date of birth. Our verification team manually reviews all submitted documents to confirm that you meet our 21+ age requirement.
If we discover that an account holder is under 21—whether through document verification, anonymous reporting, or post-registration investigation—we will immediately and permanently close the account, void all bets and winnings, confiscate any remaining balance, and report the incident to relevant authorities if required by law. Parents and guardians are responsible for monitoring their children's internet usage and ensuring that minors do not access online gambling platforms.
Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioral disorder characterized by an inability to control gambling impulses despite negative consequences. Early recognition of warning signs is critical for intervention and recovery. bso118 encourages all players to periodically self-assess their gambling behavior using the following indicators:
If you identify with three or more of these warning signs, we strongly recommend that you take immediate action by utilizing bso118's responsible gaming tools (described below) and consider seeking professional help from a qualified gambling counselor or mental health professional.
bso118 provides a comprehensive suite of self-management tools that empower players to maintain control over their gambling activity. All tools can be accessed through your account settings or by contacting our customer support team at [email protected] or via 24/7 live chat.
Deposit limits allow you to set a maximum amount of money you can deposit into your bso118 account within a specified timeframe. You can set daily, weekly, or monthly deposit limits based on your personal budget and financial circumstances. Once a deposit limit is set, you will not be able to deposit funds exceeding that limit during the chosen period, even if you attempt to do so through multiple transactions or different payment methods.
How to Set Deposit Limits: Log in to your bso118 account, navigate to Account Settings > Responsible Gaming > Deposit Limits, select your preferred limit period (daily/weekly/monthly), enter the maximum deposit amount in Indonesian Rupiah (Rp), and confirm your selection. Deposit limit increases take effect after a mandatory 24-hour cooling-off period to prevent impulsive decision-making. Deposit limit decreases or removals take effect immediately.
Loss limits restrict the maximum amount of net losses (deposits minus withdrawals) you can incur within a specified period. This tool helps prevent chasing losses, which is a common pattern in problem gambling. Loss limits can be set on a daily, weekly, or monthly basis.
Session time limits automatically log you out of your bso118 account after a predetermined duration of continuous active gameplay. This tool helps you maintain awareness of time spent gambling and encourages regular breaks. You can set session limits ranging from 30 minutes to 6 hours. When your session limit is reached, you will receive a notification and be automatically logged out. You can log back in after the session expires, but setting a session limit helps you maintain conscious control over your gambling time.
A cooling-off period temporarily restricts access to your bso118 account for a period of 24 hours, 7 days, 30 days, or 90 days. During the cooling-off period, you will not be able to log in, deposit funds, place bets, or access your account in any way. This tool is useful if you feel your gambling is becoming problematic and you need a break to reassess your behavior and seek support.
How to Activate a Cooling-Off Period: Contact our customer support team via live chat or email at [email protected], state that you wish to activate a cooling-off period, specify the duration (24 hours to 90 days), and confirm your request. Your account will be immediately locked for the specified period. Cooling-off periods cannot be reversed or shortened once activated—this is a deliberate safety feature designed to prevent impulsive reactivation during moments of gambling urges.
Self-exclusion is the most protective responsible gaming tool available. It permanently or semi-permanently closes your bso118 account for a minimum period of 6 months, 1 year, 2 years, 5 years, or permanently (lifetime exclusion). During the self-exclusion period, you will not be able to create a new account, access your existing account, deposit funds, or participate in any bso118 gaming activities.
Self-exclusion is recommended for players who have identified that they have a serious gambling problem and require a complete break from gambling to focus on recovery. To activate self-exclusion, contact our customer support team and explicitly request self-exclusion. You will be asked to specify the exclusion duration and confirm your understanding that the decision is irreversible during the chosen period.
Important Note on Self-Exclusion: bso118 takes self-exclusion requests extremely seriously. If you self-exclude, we will implement every reasonable technical and procedural measure to prevent you from circumventing the exclusion by creating new accounts under different names or email addresses. However, ultimate responsibility for abstaining from gambling rests with the individual. We strongly encourage self-excluded players to seek professional counseling and support during their exclusion period.
Reality check notifications are periodic pop-up messages that remind you how long you have been playing and how much you have deposited and wagered during your current session. These notifications help you maintain awareness of your gambling activity and make conscious decisions about whether to continue playing or take a break. Reality checks appear every 30, 60, or 90 minutes based on your preference settings.
Practical tools to help you maintain healthy gambling habits and stay in control
Set daily, weekly, or monthly maximum deposit amounts in Indonesian Rupiah (Rp). Control your spending before it becomes a problem. Limit increases require a 24-hour cooling-off period.
Automatically log out after a predetermined duration (30 minutes to 6 hours). Maintain awareness of time spent gambling and encourage regular breaks from gameplay.
Temporarily lock your account for 24 hours to 90 days. Take a break to reassess your gambling behavior without permanently closing your account. Cannot be reversed once activated.
Permanently or semi-permanently close your account for 6 months to lifetime. The most protective tool for serious gambling problems. Irreversible during the chosen exclusion period.
Restrict maximum net losses (deposits minus withdrawals) per day, week, or month. Prevent chasing losses, a common pattern in problem gambling behavior.
Receive periodic notifications (every 30, 60, or 90 minutes) showing session duration, deposits, and wagers. Stay consciously aware of your gambling activity in real-time.
Answer these questions honestly to evaluate your relationship with gambling
Interpreting Your Results: If you answered "Frequently," "Several Times," "Often," or "Serious Issues" to any of these questions, your gambling may be becoming problematic. We strongly encourage you to use bso118's responsible gaming tools and consider contacting our support team or a professional gambling counselor.
If you believe your gambling has become a problem, the most important step is acknowledging it and seeking help. Problem gambling is a recognized behavioral health disorder, and effective treatment is available. Recovery is possible, and thousands of individuals in Indonesia and worldwide have successfully overcome gambling addiction through professional support, peer counseling, and personal commitment.
Our customer support team is trained to recognize signs of problem gambling and provide compassionate, non-judgmental assistance. If you need help setting responsible gaming limits, activating a cooling-off period or self-exclusion, or simply want to talk to someone who understands, we are here 24/7:
While Indonesia does not currently have widely publicized national gambling helplines, international organizations provide confidential support services accessible to Indonesian residents:
Problem gambling often co-occurs with other mental health conditions such as depression, anxiety, substance abuse, or bipolar disorder. We recommend seeking assistance from licensed mental health professionals in major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, and Bali. Clinical psychologists, psychiatrists, and licensed counselors who specialize in addiction treatment can provide evidence-based therapies such as Cognitive Behavioral Therapy (CBT), which has proven highly effective for gambling disorder.
Many Indonesian hospitals and mental health clinics offer outpatient addiction counseling services. If you are unsure where to start, contact bso118 support and we will do our best to provide referrals to reputable mental health resources in your area.
If you suspect that a family member, friend, or partner is struggling with problem gambling, approach the situation with compassion, not judgment. Key steps include:
Remember: Gambling should be fun, not a source of stress, debt, or relationship conflict. If gambling is no longer enjoyable, it is time to take a break and seek support. bso118 is committed to helping you maintain control and protecting your well-being.
Our support team is available 24/7 to assist with responsible gaming tools, account controls, and accessing support resources